What is Freshcaller?
Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to their customers via inbound or outbound calls. The software can also be used by the internal support and marketing team of a company that functions over dedicated phone systems to solve unique challenges. Freshcaller has a wide global reach and can be availed by citizens of 40 countries. Freshcaller is a fully customizable platform. From business hours to greetings and queues, users can customize everything as per their needs and requirements. Further, the multi-level IVR system of Freshcaller quickly connects the callers with an agent available at that time, ensuring faster solutions to their problems.
How is the Call Barging feature of Freshcaller beneficial for businesses?
The Call Barging feature of the software allows supervisors to monitor the live conversation between their agents and customers in a discreet manner. They also get the option to barge into the conversation and communicate with the customer and agent in a simultaneous manner.
- Increased number of call resolutions: Businesses get to understand the needs of a customer and offer a solution to their problems in real-time.
- Enhanced business decisions: Businesses can make better decisions based on the after call ratings given by the customer. Thay can further train an agent by monitoring the services provided by them.
- On spot support: Supervisors can provide instant support to a customer in case the agent finds it hard to provide an adequate solution. Thus, saving a lot of time needed for call transfers.
Pricing of Freshcaller
- Blossom: It charges ₹999 per user, annually. ₹1,399 per user, on a monthly basis.
- Garden: It charges ₹1,999 per user, annually. ₹2,799 per user, on a monthly basis.
- Estate: It charges ₹3,299 per user, annually. ₹4,299 per user, on a monthly basis.
- Forest: It charges ₹4,999 per user, annually. ₹7,199 per user, on a monthly basis.
If you want to use the services offered by Freshcaller, send us a callback request.
Compatible Platforms of Freshcaller
Freshcaller is a web-based software that can be accessed from any web browser on a desktop.
Useful Features of Freshcaller
- Intuitive Dashboard: Freshcaller features an intuitive dashboard, enabling the managers and admins to view the list of customers who are waiting in the queue, on-going calls and the status of onboard agents in real-time.
- A complete history of interaction with customers: The software enables its users to view a detailed history of the conversations between their agents and customers. This feature also helps the agents to get a glance at the previous conversations and offer a quick solution to similar problems.
- Call Masking: Freshcaller allows its users to mask their existing phone numbers with an alternative number while providing support across different regions..
- Supervisor Controls: Freshcaller features a wide variety of tools and resources for the supervisors and managers. This enables them to monitor all the conversations, barge into live calls and channelize the call queues as per their needs and requirements.
- Developer friendly UI library: The software helps its users deliver a consistent customer experience by offering them a developer-friendly UI library. They also get to integrate with external apps in a seamless manner.
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